If a person is unwell or during times of community transmission, it should be assumed that a person has COVID-19, unless they have been tested and receive a negative result. You should therefore take appropriate precautions and carefully plan visits where alternative forms of contact are not appropriate. Home visits where no-one is sick and outside of periods where there is community transmission should also be planned carefully, following the guidelines below.
Before the contact
Before your visit to an unknown residence and where a visit is being undertaken with WA Police Force, you can ask the officers if an address check has occurred to identify if the address has a confirmed case of COVID-19.
Also check relevant recording systems for any relevant information, for example medical alerts in Assist and the client view in Habitat.
If possible, ahead of a face to face meeting with any client you should contact them and ask if they or anyone in their household has been in contact with a confirmed case of COVID-19 or are in isolation.
Where possible, take spare masks on the visit with you. If a client does not have their own mask, encourage them to use one of yours during the duration of the visit.
If you are still required to have contact with someone who is in isolation or is a confirmed COVID-19 case, you
must refer to the guidance in the following entries:
When you are making an unannounced visit, or you can't phone ahead, ask the same question above shortly after arriving or meeting with your client. You can also contact other services or people involved with the client and seek the answers from them before attending the home.
If you have any queries or concerns about your visit, refer to the
COVID-19 Response Management page on the Common, the
Department of Health Coronavirus page for the latest advice or if you have a specific question not covered by the information on these sites, email incidentcontroller@communities.wa.gov.au.
During the contact
For regular face to face contact with a client or child, regardless of the location, the following actions are recommended:
If you
must have face-to-face contact with a client or child who is in isolation or is confirmed to have COVID-19, you
must adhere to the
current COVID-19 guidelines.
The following actions are recommended
during face to face contact:
- Wear a face mask and ask the client to wear a mask.
- Ask all household members to wash their hands when you arrive.
- Request to meet outside or in a large space.
- Avoid unnecessary contact with surfaces and touching your face during the contact.
- Wash your hands and use hand sanitiser if available, before and after the contact.
- Ask that everyone uses the SafeWA app or a physical contact register at applicable venues.
After the contact
For regular face to face contact with a client or child, regardless of the location, the following actions are recommended:
- Wash your hands immediately after the contact.
- Debrief with your team leader.
| If you have been in close contact with someone who has a confirmed case of COVID-19, you
must self-isolate for 14 days. |