Delivery of maintenance services in the metropolitan area and regional centres is managed by the Department’s Facility Management Unit through the Department of Treasury and Finance - Building Maintenance and Works (BMW), and where applicable through the direct engagement of private contractors.
See Breakdown/Repairs (Faults) Process Map in related resources.
The home maintenance guide applies to all residential group homes.
The building, repairs and maintenance guide sets out standard steps to manage breakdown repairs, planned works and routine maintenance by managers and Procurement and Facility Management (Assets) within their existing levels of responsibility.
Breakdown repairs are commonly termed faults and relate to work generally caused by:
For the following items inform your manager. The manager will contact the Procurement and Facility Management representative:
Where there is a requirement to report any fault requirements in relation to your site to BMW, record the relevant information in the Building Works and ACM (Faults) Log Book.
Contact Details: BMW One Call Centre Phone 132 134 (24/7 services for a priority 1 fault, for all other faults wait until the next morning).
Advise BMW there is a fault and quote the:
Routine maintenance includes the actions required to retain and/or maintain the home in the best possible condition for future years. Routine maintenance involves regular inspections, detection and planning to prevent faults or hazards occurring in the home.
This type of maintenance is coordinated by Procurement and Facility Management in consultation with BMW. BMW engage the contractors.
BMW routine maintenance includes:
On occasion, the schedule of routine maintenance may vary. This depends on the needs and requirements of individual sites.
Contractors make appointments with the home to undertake routine maintenance works. Contractors will provide information about the date and time, and an estimate for the duration of the work scheduled to be performed at each premise. Staff must log this information in the home’s diary.
Procurement and Facility Management will source and arrange service providers to maintaining the lawns and gardens. Costs associated with standard gardening are the 45 responsibility of individual homes. Procurement and Facility Management is responsible for any gardening upgrade works.
Residential care staff are responsible for the daily cleaning of homes.
Contracted cleaning is coordinated through the manager, Business Support and Coordination, and Procurement and Facility Management.
Swimming pools are maintained and serviced by an external service provider; however residential care staff are required to maintain the pool in a safe and hygienic condition on a daily basis. Pools must be checked for water level, hazards and any debris - rocks, stones, twigs, leaves etc. should be removed from the pool. Any damage should be reported immediately to Procurement and Facility Management.