The Child Safety Investigation (CSI) Review replaces the previous practice guidance on Independent Internal Reviews.
A CSI Review should be completed within 30 working days of the Review being allocated. Where this is not possible, you should advise the client of the delay and intended timeframe for completion.
whether Department policy and practice guidance were followed at the time the CSI was completed, and
if the assessment and rationale were informed by full and credible evidence and considered all available information, and
whether procedural fairness requirements were met and the CSI outcome decisions were based on the balance of probabilities (see Guidelines on Procedural Fairness (Natural Justice) in related resources), and
if the CSI outcome decisions are upheld or changed based on the information gathered during the CSI and CSI Review.
A CSI Review can only be conducted once, and the findings are final.
If a client is dissatisfied with the outcome then you should direct them to contact the Ombudsman for Western Australia via 08 9220 7555 or
Grounds for a CSI Review request:
A significant person who was provided with a letter outlining the CSI outcome can request a CSI Review on the basis that:
The request should be made within 30 days of the person receiving the outcome letter or as determined by the district director. They can make their request in person or in writing.
A CSI Review can be generated within the Department by:
The grounds for this might be:
The grounds do not require the Department to generate a CSI Review.
A CSI Review must be undertaken by:
You must save all relevant documentation in relation to the CSI Review to the family group file regardless of the outcome of the review.
Receiving and allocating a CSI Reviewer
All requests for a CSI Review should be forwarded to the relevant district director or their delegate.
The district director or delegate allocates the CSI Review to a CSI Reviewer from the relevant district who has had no previous involvement in the CSI subject to review.
When the CSI Review is complex, contentious or when there is a potential conflict of interest, it may be appropriate for another district office or the PPU to undertake the CSI Review.
CSI Review process
Once the CSI Reviewer has been allocated the CSI Review, the Review should be completed within 30 working days of its allocation. Where this is not possible, you should advise the client of the delay and intended timeframe for completion.
must use the CSI Review and
must use the CSI Review Template.
The CSI Reviewer
must contact the person who requested the CSI Review
within seven working days of allocation, to discuss and provide them an opportunity for input into the CSI Review.
Form 232 can be sent to the person who requested the CSI Review, acknowledging their request.
The CSI Reviewer
must advise anyone else who received the CSI Outcome Letter (Form 230,
Form 231 or
Form 233) that a CSI Review is occurring. The letter
must outline the timeframe and offer them the opportunity for input into the CSI Review.
The CSI Reviewer may also consider any relevant information provided by significant people. Significant people can include anyone provided with a CSI Outcome Letter. The CSI Reviewer can contact other relevant parties at their discretion.
CSI Review outcome
The CSI Review will either uphold or change the original CSI outcome. The CSI Review
must consider if:
The outcomes can be:
Significant harm (actual) is substantiated
The CSI Reviewer may consider whether a person meets the criteria for being recorded as causing Actual Harm and posing a Continuing Risk to children (AHCR)
Refer to the Assist User Guides - Recording a Child Safety Investigation Review for detailed instructions.
Recording the CSI Review outcome
The CSI Review is recorded in Assist and documents:
Please refer to the CSI Review Investigation Outcome Report template for all the relevant headings and guidance when completing the outcome report.
The district director or the PPU approves the CSI Review and advises all significant people of the CSI Review outcome using Form 188.
Form 188 advises the significant people that there is no further review process available and to contact the Ombudsmen WA if they remain dissatisfied with the process.
Recording a change to a person's status
As part of the CSI Review, a recommendation might be made that a person's current AHCR status be amended. Please note that AHCR replaces previous recordings of Assessed as Causing Significant Harm (ASH) and Person Responsible (PR).
When you are removing a person's AHCR (PR/ASH) status as a result of a CSI Review, you
must use a case alert to record the change.
You must not use the Review AHCR screen to record the change in status.
The Review AHCR screen is designed only to record an update to whether a person poses a continuing risk. The Review AHCR screen is not designed to capture a change to the original actual harm recording.
You are changing the original actual harm substantiation and this voids the original AHCR (PR/ASH) recording
Record via a case alert