To assist a family with children to prevent eviction, Housing share information at 'first strike'. Our role with these families is to assess what supports (in addition to those provided through Housing) could be provided to limit the likelihood of further strikes or eviction. Where families face immediate eviction under the DBMS and Housing has assisted the family to access other options, but none are available, Housing provide this information to us.
We assess whether the eviction will impact the safety and wellbeing of the children, and what referral or services may be offered.
In the first instance, Housing provide this information by telephone or via email to the duty officer. This information is not provided for us to to take responsibility for the actual or possible accommodation needs of families and children facing eviction.
Districts are encouraged to develop and maintain local relationships with their corresponding Housing officers, particularly Housing officers with responsibility for the DBMS.
Open cases
In situations where there is an open case and information about a family is received from Housing, duty officers must complete a duty interaction and inform their team leader and the family's case manager. They will decide if any supports will be provided to address any identified issues. For further information refer to Chapter 2.2 Processing referrals and interactions.
Interactions
When duty officers receive information about a child or family who do not have an open case from Housing, they must initiate a duty interaction to determine whether we have an ongoing role in offering support services and the child’s safety, wellbeing and/or protection.
If it is assessed that we have an ongoing role, time-limited, targeted support may be provided to address homelessness through:
- support or referral to specialist homelessness services
- advice regarding other family and/or housing support services, or
- direct service provision through the Family Crisis Program.
Intake
In situations where there are concerns for a child or young person’s wellbeing, you
must intake and conduct initial enquiries to determine whether we have any further role.
If it is assessed that there are significant concerns regarding harm or a significant risk of harm, you
must conduct a Child Safety Investigation (CSI) to determine what actions need to taken to safeguard the child or young person’s wellbeing. For more information refer to the Chapter 2.2 entries: Initial Inquiries and Conducting a Child Safety Investigation.
Children in the CEO's care
In cases where a foster or family carer is at ‘first' or 'second strike’, duty officers should complete an interaction and inform the family's the case manager. The case manager
must assess if additional support services are required to prevent escalation of further crisis through eviction, and if safety and wellbeing issues require assessment.
Where assessed as appropriate, we and non-government homelessness accommodation and support services will work in partnership with Housing Services to provide tenancy support in cases of vulnerable families with children at risk of eviction or who have been evicted under DBMS. This may be in the form of referrals to family support services such as Parent Support or Best Beginnings Plus, or referrals to accommodation and homelessness services. Refer to the 'Entrypoint Perth' section above.
Families not facing immediate eviction
We expect that Housing Services continue to case manage the client and contribute towards improving the circumstances that threaten the tenancy.
Recording information
We must report on information received through the DBMS on Assist in a new interaction with the following values recorded in the relevant areas of the interaction:
Task | Agency |
Agency Lookup
| Department of Housing
|
Contact Method
| 16-Housing-3 Strikes
|
Issue
| Housing issue
|
Detail
| Tenancy
|
Protocol
| Housing-3 Strikes Policy
|
All other areas of the interaction are recorded according to individual circumstances.